How do I prepare loose tea leaves?
  • Boil water and pouring it over the tea leaves in a tea infuser or strainer.
  • Steep the tea for the recommended amount of time according to the type of tea.
  • Remove the tea leaves and enjoy!
How should I store loose tea leaves?
  • Keep the tea leaves in an airtight container in a cool, dry place away from direct sunlight and strong odors.
  • Avoid storing the tea leaves in the refrigerator or freezer as moisture and odors can affect the flavor.
What is the shelf life of loose tea leaves?
  • The shelf life of tea leaves can vary depending on the type of tea and how it's stored.
  • Generally, most tea leaves can last up to 1-2 years if stored properly.
Can loose tea leaves be reused for a second steep?
  • Yes, most loose tea leaves can be steeped multiple times, but the flavor may be less intense with each subsequent steep.

When will my order ship?

  • Thank you for considering an order with us! If the product is in stock, it will be shipped within 5 days; if the product is backorder, please allow 7-20 business days for processing. We appreciate your understanding and support, and if you have any questions or need assistance, our dedicated customer support team is here to help. 

Do you offer wholesale or bulk orders?

  • Yes, we offer wholesale and bulk orders for businesses and individuals. Please contact us for more information.
What is your return policy?
  • If you encounter any issues with your order, kindly get in touch with us via teatime@gmail.com within 30 days of making your purchase. In case you are not pleased with the tea you received, do not hesitate to reach out to us so we can assist you in finding the perfect tea for your taste.

We hope these FAQs provide helpful information. If you have any additional questions, please don't hesitate to contact us at info.lecup@gmail.com.