Return / Refund Policy

RETURNS


At Lecup, we highly value your satisfaction and strive to provide you with the best shopping experience possible. Before making a purchase, we kindly request that you take a moment to read the product description thoroughly.

Please be informed that Lecup does not offer unconditional returns or refunds. If you encounter any issues or have any concerns with the product, our dedicated customer support team is here to assist you. Feel free to reach out to us, and we will do our utmost to address your needs promptly.

If you experience any discomfort while using the products, please contact us without hesitation for assistance with the return process. We value your satisfaction and are here to help with any concerns within the 30 days return period.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info.lecup@gmail.com. Please note that returns will need to be sent to the following address:
9 MacArthur Pl. Unit 707, Santa Ana, CA, 92707, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at info.lecup@gmail.com.


Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 


Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info.lecup@gmail.com.



Thank you for choosing Lecup for your shopping needs. We look forward to serving you and ensuring your satisfaction with every purchase.